Computer Technician installs and repairs computers, networks, and other IT systems for an organization. They work with IT teams to ensure that the company has adequate and functional IT infrastructure. They also help users use computer systems effectively, while working within established policies and security standards.
What is the main job of a technician?
Computer repair technicians often work in a remote location and provide support via telephone or email. They must be able to explain complex technical concepts in a way that nontechnical people can understand them. They may also be required to travel to a client’s business location and meet with clients face to face to discuss their needs and troubleshoot issues. Our MacBook was throwing a kernel panic error and we panicked! Computer technicians saved us!
Typical job duties include:
Assessing software performance to determine what needs to be repaired. This is typically done with the aid of software diagnostic packages and electronic troubleshooting skills. Updating computers with new software programs. This is usually done to address bugs in older programs, or to take advantage of upgrades that offer improved functionality. Providing user documents and training on computer systems to users.
Computer repair technicians often work with IT departments and other third-party contracting companies. This is to provide support and repair services for businesses that do not have the budget to hire their own IT professionals full-time. They are able to juggle multiple clients at once, each with unique technology needs. This can be challenging, especially when providing technical support by phone to frustrated consumers. It is important for these professionals to be able to remain calm and professional when dealing with difficult customers.